FAQs

Frequently asked questions relating to Newcastle Knights Return to Crowds at McDonald Jones Stadium

 

The nib Newcastle Knights are excited to welcome back members and fans to McDonald Jones Stadium for the remainder of the 2020 National Rugby League season. While COVID-19 related restrictions remain for the time being, two matches will be played in front of restricted crowds in the month of July with crowd numbers for the remaining five matches to be played from early-August onwards to be determined at a later date.

These Frequently Asked Questions are current as of 1 September 2020 and will be progressively updated if and when new information comes to hand.

General

What restrictions will be in place when crowds return to McDonald Jones Stadium in September?

In line with Government imposed restrictions relating to COVID-19, McDonald Jones Stadium’s capacity will be reduced to 7,500 for the foreseeable future.

As a result, you will see a number of changes to normal operations when reduced capacity games commence from Round 9 of the 2020 season.

The additional venue restrictions will apply:

– Please keep 1.5m between yourself and those not in your group.
– Do not approach players or officials for autographs or photos.
– Wash hands and sanitise regularly.
– Stay home if you’re feeling unwell or showing symptoms of COVID-19.
– Stay home if you have been overseas or to a COVID-19 Hotspot (including Victoria) in the last 14 days; or if you have been in contact with someone who has been overseas or to a COVID-19 Hotspot in the last 14 days.
– Food and beverage purchases will be sold by cashless payment methods only and MUST be consumed in your seat.
– No cloaking facilities available. Do not bring bulky items.
– Only sit in the allocated seated area shown on your ticket.
– Movement once in the venue should be minimised.
– Follow directions of venue staff.

We strongly recommend all patrons download the Australian Government COVIDSafe app, and have it running on their phones with Bluetooth enabled. More info can be found here.

I live in Sydney. Can I attend matches?

All nib Newcastle Knights NSW-Based pledge and commit members will be allowed access to remaining home games at McDonald Jones Stadium after restrictions on members from Sydney and elsewhere were lifted.

While CovidSafe measures will remain in place for the upcoming match against the St. George-Illawarra Dragons, the Knights will remove the restriction on Sydney-based members following the stabilisation of Covid-19 case numbers in recent times.

Ticketing is fully subscribed for Knights Pledge and Commit members and corporates and tickets cannot be transferred.

No tickets will be available for non-member purchase.

We thank all Knights members for their ongoing support and we are pleased to welcome you back to McDonald Jones Stadium.

Who will be granted access to reduced-capacity matches at McDonald Jones Stadium?

As previously communicated by the Club, members who elected to pledge their membership in full in 2020 will receive priority access to attend matches once crowds are allowed to return.

In the event there are tickets remaining after allocation to those members who pledged their support, those who elected to commit their membership over to 2021 would then be offered tickets.

Please note, we are unable to guarantee tickets to commit members due to the limited amount of tickets available.

Members who elected to receive a refund of their 2020 membership will not have the opportunity to attend reduced capacity matches, nor will tickets be available for public sale.

I elected to pledge my membership. How will I be notified about attending matches?

The Club will notify those who pledged or committed prior to the June 23 deadline via email and SMS ahead of the commencement of the ticket allocation process.

Details about the ticket allocation process and important health and safety information will be communicated at this time and at regular intervals leading up to each reduced capacity game.

Pledge and commit members who do not have access to email or mobile phone will be contacted by our Membership department when the ticket registration process commences.

Are all members who committed their membership to 2021 going to be able to attend?

Should seating capacities remain unchanged, we anticipate that many members who committed their membership prior to the June 23 deadline’ will be allocated ticketing to reduced capacity games.

However, we are unable to guarantee tickets to commit members due to the limited amount of tickets available.

Will I be able to sit in my usual seat?

Not all seats within McDonald Jones Stadium will be available due to government imposed restrictions. For this reason, all members will be allocated a specific section and row at reduced capacity games and ‘same seat’ access will not be possible.

When will I know if I have been allocated a ticket to the game?

Ticket allocation will consist of a two-stage process run by our ticketing partner Ticketmaster.

Members who have pledged their membership and requested seats will be allocated first. Should current capacities remain unchanged, it is likely that all members who have pledged and who wish to attend will be able to do so. Any remaining tickets will then be allocated to commit members who request seats with the limited seating allocation managed by Ticketmaster via a randomised ballot process.

How will I receive my tickets?

Once tickets have been allocated, they will be available to download as a digital e-Ticket from your MyKnights account. Notifications will be sent via email and SMS.

A step-by-step guide to accessing your MyKnights account and downloading tickets is available here.

We expect tickets for the Parramatta game on Sunday 12 July will be available to download from Thursday 9 July.

Are paper or print at home tickets available?

Due to government restrictions, print at home tickets will not be available for use.

Alternative ticketing arrangements will be made for members who do not have access to the internet for the purpose of accessing digital tickets.

Can I pass my tickets onto a family member, friend or relative in the event I can no longer attend?

Tickets to reduced capacity games are non-transferrable.

Furthermore, as a condition of entry members will be required to submit their name, email and mobile phone number at the time of ticket registration. We are required to record the names and contact details of all members, staff, contractors and any other person that enters the stadium, and to retain this information for 28 days for contact tracing purposes.

I attend games with other members who are not linked to my account. Can we still sit together?

Groups of up to 10 can be admitted in the same seating row. Large groups of members who wish to sit together are required to submit the names of all members they wish to sit with by entering relevant names and other details at the time of ticket registration.

While every effort will be made to facilitate individual requests, final seating allocation is at the complete discretion of Ticketmaster, the Newcastle Knights and McDonald Jones Stadium.

What time do gates open?

For the Round 19 fixture against the St. George Illawarra Dragons on Sunday 20 September, gates will open at 3:00pm with NRL kick-off set for 4:05pm.

 

Will all gates be open for entry and exit?

No. For the foreseeable future, all restricted capacity games will be accessed via the Western or Southern turnstiles only. The Northern entry will not be in use until further notice.

What parking will be available?

Parking will be available in the McDonald Jones Stadium car park and will be sold on game by game basis via Ticketmaster.

Parking will also be available at the Newcastle Harness Racing Club as normal, as is on-street parking.

For all non-Sunday games, parking will also be available at Newcastle Showground.

Will special event bus services be running as usual?

Special event bus services provided by Newcastle Transport will not run for reduced capacity matches. A decision on the resumption of these services will be made should unrestricted crowds return.

Regular route bus services that travel Lambton and Turton roads will be in service, as will trains on the Newcastle and Hunter Lines. For more information regarding public transport please visit www.transportnsw.info.

Will curtain raiser matches or other pre-game entertainment be a feature of game day?

NSWRL competitions (such as the Canterbury Cup) were cancelled as a result of COVID-19. As a result, traditional curtain raisers will not be a feature on game day for the remainder of 2020.

However, the Knights are working on a number of football and fan engagement activities that may be implemented into game day. For more information, visit www.newcastleknights.com.au or follow the Knights on social media.

Will food and beverage outlets be open in stadium?

Yes. However special COVID-19 safe arrangements will be in place meaning service will be different.

Food and beverage purchases will be sold by cashless payment methods only and MUST be consumed in your seat. Dedicated entry and exit points and sufficient staffing will be in place to ensure quick service and to minimise congregation, particularly at peak periods such as half time.

Can I bring my own food and beverage into the stadium?

Yes. For more information, please view the McDonald Jones Stadium conditions of entry here.

Will usual toilet facilities be available?

Yes, although dedicated entry and exit points will be put in place where required to ensure sufficient social distancing occurs.

Who do I contact if I have a question?

We will continue to stay in touch with you via email, SMS and with information available on our website and social media. If you have any questions you can contact us using our online form, via email at membership@newcastleknights.com.au, or by phone on 1300 465 644, and we will respond to you as soon as possible.

Please join us in downloading the CovidSAFE app.

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