Membership FAQs

What is the Newcastle Knights COVID-19 Peace of Mind Guarantee?

The Club is committed to providing members with a COVID-19 Peace of Mind Guarantee. Our Peace of mind guarantee states that a refund will be granted to any member whose membership entitlements are affected by a COVID-19 related impact to the 2021 season.

Applicable refund amounts for full season ticketed members will be calculated as a prorated amount of the individual’s membership fee (1 game = 1/12 of total membership fee, 2 games = 2/12, etc). Refund amounts will vary based on membership category and price type and refunds will be applied on a per membership basis. Partial ticketed members will receive a refund based on the unused portion of their membership (e.g. a 3 game member with 1 game remaining will receive a refund for one game or 1/3 of their membership fee).

I am a ticketed member. What happens to my membership for relocated games?

Ticketed members whose entitlements have been impacted by the relocation of the competition will receive a refund for affected games in line with our Covid-19 Peace of Mind Guarantee. Applicable refund amounts will be calculated as a prorated amount of your membership fee. Refund amounts will vary based on membership category and price type and refunds will be applied on a per membership basis.

Refunds will be issued to the credit card used to pay for the membership. Members with outdated credit card details or who paid for their membership via another payment method will be contacted to provide further information.

When will I receive my refund?

Refund amounts will be finalised and processed at the end of the season once the full impact of the relocation is known eg. if the refund is for 2 or 3 games. Once processed, refunds typically take 5-7 business days to appear in the nominated account.

My membership was partially or wholly paid for by 2020 membership credit. How does my refund work?

Refunds will apply to amounts paid towards your 2021 membership via credit card, EFTPOS, cash, direct deposit, cheque or money order and does not apply to non-refundable rolling 2020 membership credit. 2020 Membership credit is non transferrable.

I am paying my 2021 membership via instalments, how does my refund work?

For members paying via instalments, the final instalment for all 2021 Payment Plans will go ahead as scheduled on 3 August 2021. Refunds will then be issued at the end of the season in line with all other refunds.

Who qualifies for Concession?

Concession status applies if you have a Centrelink Pensioner Concession Card or are a full-time student aged 19 and over. Your date of birth and Concession Card number must be provided when purchasing a Concession Membership. Appropriate proof of Concession status is required for entry into the ground. Concession prices are not available to Senior Card holders or the unemployed.

Who qualifies for a Companion Card?

Members holding a Companion Card may apply for the issue of a second seat at no extra charge to accommodate their companion. The Companion Card must be sighted before the extra ticket can be issued and will be issued in the Member’s name unless otherwise agreed with the Club.

Companion Card holders are eligible for complimentary entry to Newcastle Knights’ home games but do not obtain any other Member rights, entitlements or benefits. The Member is responsible for the conduct of their companion and will ensure that that their conduct is in accordance with the Newcastle Knights Code of Conduct Policy.

Please call the Membership team on 1300 465 644 to apply for a Companion Card.

How old do I have to be to qualify for Youth Membership?

To be eligible for a Youth Membership, you must be under the age of 19 as of 1 March (in the year of the season). Your date of birth must be provided when purchasing a Youth Membership.

How old do I have to be to qualify for Junior Membership?

To be eligible for a Junior Membership, you must be under the age of 16 as of 1 March (in the year of the season). Your date of birth must be provided when purchasing a Junior Membership. Note: Children under the age of 4 can be admitted to McDonald Jones Stadium free of charge.

What does a Family Membership consist of?

Family Memberships consist of 2 adults and 2 juniors (under 16 as of 1 March in the year of the season). Individual names and dates of birth must be provided for each junior.

I have a child under the age of 3. How much does it cost to bring them to a game?

Children under the age of 3 will be admitted to McDonald Jones Stadium free of charge. If you have reserved seating, this means the child will have to sit on your lap. Children who turn 4 will be required to purchase a Junior ticket or Membership.

How do I claim my Red Member 10% discount on tickets and merchandise?

View Red Member benefits instructions here.

Will my 2020 Membership automatically roll over for 2021?

For all Members who paid either monthly or annually using a Visa or Mastercard in 2020, your 2021 Membership will have rolled over on 3 November 2020. Should you wish to change your instalment plan, or wish to opt out of rolling over for season 2021, please contact the Membership team by email to membership@newcastleknights.com.au, live chat at Knightshub.com.au or by phone on 1300 465 644.

How does the Auto Renewing Payment Plan work?

Members who purchase their Membership with a Visa or Mastercard will be enrolled in our Auto Renewing Payment Plan. This means your Membership will automatically roll over each season.

Why has my Membership package changed on renewal?

Any juniors who are 16 or older as of 1 March (in the year of the season) will be classed as a Youth Member. Please note that this will also affect any Family Memberships they were linked to.

Any Concession Member from last year will be changed unless your date of birth reflects a Concession, or a Government Concession number has been provided to the Club.

Will I automatically get the same seat each year?

If you are a reserved seat holder, you will be advised of a renewal period each year. If you renew within the renewal period, you can keep your seat. If you do not renew before the renewal deadline, however, your seat will be made available for others to purchase.

Please note that cut-off dates are strictly adhered to, and after the reserved seat cut-off date each year there is no guarantee that your previous seat will be available.

If you wish to change your seat at any point, please contact the Membership team by email to membership@newcastleknights.com.au, live chat at Knightshub.com.au or by phone on 1300 465 644.

I ‘Pledged’ my 2020 Membership (under the 2020 Membership Options). What do I receive in 2021?

Pledge Members will receive a 20% discount off their 2021 Membership Renewal. Please see your 2021 Renewal Forms for information or contact the Membership team by email to membership@newcastleknights.com.au, live chat at Knightshub.com.au or by phone on 1300 465 644.

Terms and Conditions of the 2020 Membership Options can be viewed here.

I ‘Committed’ my 2020 Membership to 2021 (under the 2020 Membership Options). How do I receive my rollover credit?

To view and apply your 2021 Membership credit, please log on your MyKnights account, where you will be able to renew and set up your 2021 payment options. The credit amount will be deducted from the 2021 Membership cost and will be inclusive of a $15 administration fee and a match fee for games played per membership.

Contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

Terms and Conditions of the 2020 Membership Options can be viewed here.

How do I change my seat or my Membership package?

Members wishing to change their seats from last year should do so during the allocated seat change period online or otherwise contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

Upgrades or changes to Membership packages can be completed via your MyKnights account, by visiting the Knights Club Shop, or by contacting the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

I’ve lost my Member card. What can I do?

Members requiring a new Member card should contact the Membership team for a replacement by email to membership@newcastleknights.com.au or by phone on 1300 465 644. Please note a $5 replacement fee applies.

Do I need to bring my Member card to each game?

You should bring your Member card to all games to gain access through the turnstile. Should you forget your Member card on game day, you can download a print-at-home ticket from your MyKnights account or visit the Member Service Box Office located outside the western entrance to McDonald Jones Stadium on game day to redeem a temporary ticket.

When will I receive my Membership pack?

Membership packs will begin to be distributed annually in January. If you wish to be provided with a Gift Certificate, please complete the form here.

Can I request different items in my Membership pack?

Unfortunately not, however, we welcome feedback on the inclusions for next season, so please email any feedback to our Membership team at membership@newcastleknights.com.au.

Can I get emails from the Club?

The Knights send regular emails with Club information, news and exclusive insights to Members. To receive the latest information, please ensure your contact details are up-to-date. You can edit your email preferences and contact details online at your MyKnights account.

What correspondence do I receive from the Club once I sign up?

Membership purchase confirmation will be sent via email only. If we do not have your valid, unique email address and you would like confirmation, please provide a valid unique email address to the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

Your Account ID and Password for your MyKnights account will be provided in this email.

What do I do if I am not receiving emails from the Club?

Contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644, as you may need to update your email address or your email preferences. If you are still not receiving emails, check your junk folder and contact your email provider if necessary.

How do I log in to my MyKnights Account?

You can log in to your MyKnights account or from the homepage of https://knightshub.com.au.

In this account you can view your Membership details, make payments, update your details, and print or transfer tickets.

Login details will be sent to each renewing Member on their renewal form. Please contact the Membership team on 1300 465 644 if you have any trouble accessing your MyKnights account or need to make changes.

How do I update my Member details?

Simply log in to your MyKnights account and select ‘Edit my details’, or contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

How do you use my information?

The Club’s Privacy Policy can be viewed here.

How do I get to McDonald Jones Stadium?

Visit McDonaldJonesStadium.com.au for up-to-date travel information.

Can I park at McDonald Jones Stadium?

Parking at the stadium is sold on a seasonal basis. Limited mobility parking is also available to purchase. To register your interest for seasonal parking, please contact McDonald Jones Stadium via email to info@mcdonaldjonesstadium.com or by phone on 02 4903 3800.

How do I change my seat?

Should you wish to change your seat, please contact the Membership team by phone on 1300 465 644 and we will help you find the right seat.

How do groups sit together?

For new Members joining as a group, seating can be selected at the time of purchase online or via your MyKnights account.

If an existing group wishes to add new Members to their group, please contact the Membership team on 1300 465 644.

Can I upgrade my seat on game day?

Yes, all Members can upgrade their membership to a reserved seat or a higher category on game day. Simply visit any Ticketmaster Box Office on game day and show them your current Member card. Fees apply.

Can I give my Member card to a friend to use?

Yes, all Memberships are transferable. Please note that Memberships must reflect the age category for the person you are seeking to transfer your Membership to, e.g. a Junior Membership can only be provided to a Concession or Adult to use if it’s upgraded through the Member Service Box Office located outside the western entrance to McDonald Jones Stadium on game day for a small upgrade fee.

What if I have a question on game day?

Our Membership team is always present on game days at the Membership Marquee or the Member Service Box Office located outside the western entrance to McDonald Jones Stadium.

What’s your refund policy?

Refund of Membership fees is not permitted for a change of mind or for changes in personal circumstances that may prevent a Member from enjoying the full benefits of Membership. Where a Member has a right to a refund under the Australian Consumer Law, a refund will be provided.

The Club reserves the right to require the return of any merchandise supplied as part of a Membership package as a precondition of providing a full or partial refund of Membership fees or, in the event that the Member cannot or does not return the merchandise, the Club may deduct the cost of the merchandise from the refund amount.

Any request for a refund, whether whole or partial, should be made in writing in the form of a statutory declaration to the Membership team. Granting of refunds in full or in part is wholly at the discretion of the Club. All requests are to be made in writing to the ‘Membership Manager’ PO Box 152, Wickham NSW 2293. A $15 cancellation fee per Membership will apply, regardless of the time at which the Membership is cancelled.

If a Home Game Access Membership is cancelled, the Member will also be charged for their seat at any game(s) included in the Membership that were played prior to the cancellation request, regardless of whether they attended.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

What is the Newcastle Knights COVID-19 Peace of Mind Guarantee?

The Club is committed to providing members with a COVID-19 Peace of Mind Guarantee. Our Peace of mind guarantee states that a refund will be granted to any member whose membership entitlements are affected by a COVID-19 related impact to the 2021 season.

Applicable refund amounts for full season ticketed members will be calculated as a prorated amount of the individual’s membership fee (1 game = 1/12 of total membership fee, 2 games = 2/12, etc). Refund amounts will vary based on membership category and price type and refunds will be applied on a per membership basis. Partial ticketed members will receive a refund based on the unused portion of their membership (e.g. a 3 game member with 1 game remaining will receive a refund for one game or 1/3 of their membership fee).