Membership FAQs

How does the Auto Renewing Payment Plan work?

Members who purchase their Membership with a Visa or Mastercard will be enrolled in our Auto Renewing Payment Plan. This means your Membership will automatically roll over each season.

Why has my Membership package changed on renewal?

Any juniors who are 16 or older as of 1 March (in the year of the season) will be classed as a Youth Member. Please note that this will also affect any Family Memberships they were linked to.

Any Concession Member from last year will be changed unless your date of birth reflects a Concession, or a Government Concession number has been provided to the Club.

Will I automatically get the same seat each year?

If you are a reserved seat holder, you will be advised of a renewal period each year. If you renew within the renewal period, you can keep your seat. If you do not renew before the renewal deadline, however, your seat will be made available for others to purchase.

Please note that cut-off dates are strictly adhered to, and after the reserved seat cut-off date each year there is no guarantee that your previous seat will be available.

If you wish to change your seat at any point, please contact the Membership team by email to membership@newcastleknights.com.au, live chat at Knightshub.com.au or by phone on 1300 465 644.

How do I change my seat or my Membership package?

Members wishing to change their seats from last year should do so during the allocated seat change period online or otherwise contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

Upgrades or changes to Membership packages can be completed via your KnightsHub account or by contacting the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644.

Who qualifies for Concession?

Concession status applies if you have a Centrelink Pensioner Concession Card or are a full-time student aged 19 and over. Your date of birth and Concession Card number must be provided when purchasing a Concession Membership. Appropriate proof of Concession status is required for entry into the ground. Concession prices are not available to Senior Card holders or the unemployed.

Who qualifies for a Companion Card?

Members holding a Companion Card may apply for the issue of a second seat at no extra charge to accommodate their companion. The Companion Card must be sighted before the extra ticket can be issued and will be issued in the Member’s name.

Companion Card holders are eligible for complimentary entry to Newcastle Knights’ home games but do not obtain any other Member rights, entitlements or benefits. The Member is responsible for the conduct of their companion and will ensure that that their conduct is in accordance with the Newcastle Knights Code of Conduct Policy.

Please call the Membership team on 1300 465 644 to activate your companion card entitlements.

How old do I have to be to qualify for Youth Membership?

To be eligible for a Youth Membership, you must be under the age of 19 as of 1 March (in the year of the season). Your date of birth must be provided when purchasing a Youth Membership.

How old do I have to be to qualify for Junior Membership?

To be eligible for a Junior Membership, you must be under the age of 16 as of 1 March (in the year of the season). Your date of birth must be provided when purchasing a Junior Membership. Note: Children under the age of 3 can be admitted to McDonald Jones Stadium free of charge, however they must not take up a seat.

What does a Family Membership consist of?

Family Memberships consist of 2 adults and 2 juniors (under 16 as of 1 March in the year of the season). Individual names and dates of birth must be provided for each junior.

I have a child under the age of 3. How much does it cost to bring them to a game?

Children under the age of 3 can be admitted to McDonald Jones Stadium free of charge, however they must not take up a seat. If you have a reserved seating, this means the child will have to sit on your lap.

How do I claim my Red Member 10% discount on tickets and merchandise?

View Red Member benefits instructions here.

What’s your refund policy?

Refund of Membership fees is not permitted for a change of mind or for changes in personal circumstances that may prevent a Member from enjoying the full benefits of Membership. Where a Member has a right to a refund under the Australian Consumer Law, a refund will be provided.

The Club reserves the right to require the return of any merchandise supplied as part of a Membership package as a precondition of providing a full or partial refund of Membership fees or, in the event that the Member cannot or does not return the merchandise, the Club may deduct the cost of the merchandise from the refund amount.

Any request for a refund, whether whole or partial, should be made in writing in the form of a statutory declaration to the Membership team. Granting of refunds in full or in part is wholly at the discretion of the Club. All requests are to be made in writing to the ‘Membership Manager’ PO Box 152, Wickham NSW 2293. A $15 cancellation fee per Membership will apply, regardless of the time at which the Membership is cancelled.

If a Home Game Access Membership is cancelled, the Member will also be charged for their seat at any game(s) included in the Membership that were played prior to the cancellation request, regardless of whether they attended.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

I’ve lost my Member card. What can I do?

Members requiring a new Member card should contact the Membership team for a replacement by email to membership@newcastleknights.com.au or by phone on 1300 465 644. Please note a $5 replacement fee applies.

Do I need to bring my Member card to each game?

You should bring your Member card to all games to gain access through the turnstile, as well accessing food & beverage discounts, and merchandise discounts at the game. Should you forget your Member card on the day, you can download a print-at-home ticket from your KnightsHub account or visit the Member Service Box Office located outside the western entrance to McDonald Jones Stadium on game day to redeem a temporary ticket.

When can I expect my Membership pack to be delivered?

We expect fulfilment to begin dispatch from early December.

Can I request different items in my Membership pack?

Unfortunately not, however, we welcome feedback on the inclusions for next season, so please email any feedback to our Membership team at membership@newcastleknights.com.au.

Can I get emails from the Club?

The Knights send regular emails with Club information, news and exclusive insights to Members. To receive the latest information, please ensure your contact details are up-to-date. You can edit your email preferences and contact details online at your MyKnights account.

What do I do if I am not receiving emails from the Club?

Contact the Membership team by email to membership@newcastleknights.com.au or by phone on 1300 465 644, as you may need to update your email address or your email preferences. If you are still not receiving emails, check your junk folder and contact your email provider if necessary.

How do I log in to my MyKnights (KnightsHub) Account?

You can log in to your KnightsHub account MyKnights account or from the homepage of https://knightshub.com.au.

In this account you can view your Membership details, make payments, update your details, and print or transfer tickets.

For first time users select "change your password" to change password to the account. If problems persist, please contact the Membership team on 1300 465 644 or e-mail membership@newcastleknights.com.au.

How do I update my Member details?

Simply log in to your KnightsHub account and select your name, top right-hand corner, selecting “My Profile” where you can update details needed.

How do you use my information?

The Club’s Privacy Policy can be viewed here.

How do I get to McDonald Jones Stadium?

Visit McDonaldJonesStadium.com.au for up-to-date travel information.

Can I park at McDonald Jones Stadium?

Parking at the stadium is sold on a seasonal basis. Limited mobility parking is also available to purchase. To register your interest for seasonal parking, please contact McDonald Jones Stadium via email to info@mcdonaldjonesstadium.com or by phone on 02 4064 3050.

How do I change my seat?

Should you wish to change your seat, please contact the Membership team by phone on 1300 465 644 and we will help you find the right seat.

How do groups sit together?

New Members will be given the opportunity to select their seats from Late November onwards.

If an existing group wishes to add new Members to their group, please contact the Membership team on 1300 465 644 or e-mail membership@newcastleknights.com.au.

Can I upgrade my seat on game day?

Yes, all Members can upgrade their membership to a reserved seat or a higher category on game day. Simply visit any Ticketmaster Box Office on game day and show them your current Member card. Fees apply.

Can I give my Member card to a friend to use?

Yes, all Memberships are transferable. Please note that Memberships must reflect the age category for the person you are seeking to transfer your Membership to, e.g. a Junior Membership can only be provided to a Concession or Adult to use if it’s upgraded through the Member Service Box Office located outside the western entrance to McDonald Jones Stadium on game day for a small upgrade fee.

What if I have a question on game day?

Our Membership team is always present on game days at the Membership Marquee or the Member Service Box Office located outside the western entrance to McDonald Jones Stadium.