FAQs

HAVE A QUESTION REGARDING YOUR 2019 MEMBERSHIP?

View the below frequently asked questions below. If you cannot find an answer to your question, feel free to contact us  here.

Membership categories

How old do I have to be to qualify for junior Membership?

To be eligible for a junior Membership, you must be under the age of 16 on 1 March 2020. Your date of birth must be provided when purchasing a junior Membership.

I have a child under the age of 3. How much does it cost to bring them?

Children under the age of 3 will be admitted to McDonald Jones Stadium free of charge.

Who qualifies as a concession?

Concession status applies if you have a Centrelink Pension card or are a full-time student aged 16 and over. Your date of birth must be provided when purchasing a concession membership. Appropriate proof of concession is required for entry into the ground. Concession prices are not available to Senior Card holders or the unemployed.

What does a family membership consist of?

Family Memberships consists of 2 adults and 2 juniors (under 16 as of 1 March 2020).

Will I automatically get the same seat each year?

If you are a reserved seat holder, you will be advised of a renewal period each year. If you renew within the renewal period you can keep your seat. If you do not renew before the renewal deadline, however, your seat will be made available for others to purchase. Please note that cut-off dates are strictly adhered to. If you wish to change your seat at any point, please contact the Membership team, who will be delighted to help.

Who qualifies for a Companion Card?

Companion Card holders are eligible for complimentary entry to Newcastle Knights’ home games, however are ineligible for Member benefits unless paying as a Member.

Membership renewal

Will my Membership automatically roll over from last season?

For all Members who paid either monthly or annually using a VISA or MasterCard in 2019, your 2020 Membership will rollover on October 2 2019. Should you wish to change your installment plan, or wish to opt out of rollover for season 2020, please contact the Membership team via email at membership@newcastleknights.com.au, via live chat at Knightshub.com.au, or by phone on 1300 465 644.

How does the Auto Renewing Payment Plan work?

Members who purchase their membership with a VISA or MasterCard will be enrolled in our auto-renewal payment plan. This means your membership will automatically roll over each season.

Why has my Membership package changed on renewal?

Any juniors who are 16 or older as of 1 March 2020 will be classed as a concession. Please note that this will also affect any Family Memberships they were linked to.

Any concession Member in 2019 will be changed unless your date of birth reflects a concession, or a pension card number has been provided to the Club.

How do I upgrade or change my Membership package?

Upgrades or changes to Membership Packages can be completed via your MyKNIGHTS account, by visiting the Knights Club Shop, by calling us on 1300 465 644, or by emailing membership@newcastleknights.com.au

Membership cards and packs

I’ve lost my Membership card. What can I do?

Members requiring a new Membership Card should contact the Club for a replacement. Please note, a $5 replacement fee is applied.

Do I need to bring my Member card to each game?

You should bring your Member Card to all games to gain access through the turnstile. Should you forget your Member card on game day, you can download a print-at-home ticket from your MyKnights account or visit the Membership Services Box Office on game day to redeem a temporary ticket.

When will I receive my Membership pack?

Member packs will begin to reach households in late November. Membership packs can take up to 2-3 weeks from the time of purchase to arrive in the post.

Will I get my Membership pack before Christmas?

For seasonal ticketed and partial Members: Members who purchase prior to 5pm November 29, 2018 will receive their Member pack in time for Christmas.

Can I request different membership items?

Unfortunately not, however we welcome feedback on member inclusion items for next season, so please get in touch with our Membership team!

Membership communication

Can I get emails from the club?

The Knights send regular emails with Club information, news and exclusive insights. Please ensure you have updated your details with the Membership team to ensure you receive the most up to date information. You can edit your email preferences and update your contact details online at your MyKnights account.

What correspondence do I receive from the Club once I sign up?

Membership purchase confirmation will be sent via email only. If we do not have your valid, unique email address and you would like confirmation, please provide a valid unique email address to us or contact the Membership Team.

Members’ Account ID and Password for your MyKnights account will be provided in this email.

What do I do if I am not receiving emails from the Club?

Contact the Membership Team, as you may need to update your email address or your email preferences. If you are still not receiving emails, check your junk folder and contact your email provider if needed.

Accessing MyKnights account

How do I log in to my MyKNIGHTS Account?

You can log in HERE or from the home page of knightshub.com.au.

Log-in details will be sent to renewing Members on your 2020 renewal form. Please contact the Membership team on 1300 465 644 if you have any trouble accessing your MyKNIGHTS account.

Seating at the stadium

How do I retain my 2019 seat?

If you would like to guarantee you keep your current 2019 seat for the new season, you must renew your Membership by 5pm on Tuesday 8 October 2019. After that, your seat will be released for others to purchase.

How do I change my seat?

Should you wish to change your seat, please contact the membership team on 1300 465 644 and we will help you find the right seat.

Before 14th October 2019

If you are a renewing member and you wish to change, upgrade or add additional seats, please contact the Knights Membership Team to lodge a Seat Change Request. No changes to seating will be made until after the Same Seat Cut Off date (8th October 2019). Seat change requests will be processed by the membership team between 9th October and 14th October. All seat changes will be allocated subject to availability and in order of receipt. For the best opportunity to gain your desired seat, we recommend lodging a seat request so that you are placed in the queue.

After 14th October 2019

As of the 14th October 2019, you will be able to view available seats and make changes online via your MyKnights account. You will also be able to contact the Knights Membership Team to change your seat over the phone based on the available seating.

How do groups sit together?

For new Members joining an existing group, seating can be selected at time of purchase via your MyKNIGHTS account.
If a group wishes to add new Members to their existing group, we would recommend calling us on 1300 465 644.

Can I upgrade my seat on game day?

Yes, all members can upgrade their membership to a reserved seat or a higher category on game day. Simply visit any Ticketmaster box office on game day and show them your 2020 member card.

Can I give my member card to my friend to use?

Yes, all memberships are transferable. Please note that memberships must reflect the age category for the person you are providing your membership to. E.g. A junior membership can only be provided to a concession or adult to use once upgraded through the member service office on game day for a slight upgrade fee.

Refunds and cancellations

What’s your refund policy?

Refund of membership fees is not permitted for change of mind or for changes in personal circumstances that may prevent you from enjoying the full benefits of membership. Where you have a right to a refund under the Australian Consumer Law, a refund will be provided. The Newcastle Knights reserve the right to require the return of any merchandise supplied as part of a membership package as a pre-condition of providing a full or partial refund of membership fees or, in the event that the member cannot or does not return the merchandise, the Newcastle Knights deducting the cost of the merchandise from the refund amount.

Any request for a refund, either whole or partially, should be made in writing in the form of statutory declaration to the Newcastle Knights Membership Team. Granting of refunds in full or partially is wholly at the discretion of Newcastle Knights. All requests are to be made in writing to the Membership Manager, PO Box 152, Wickham, NSW 2293. Cancellation fees may apply.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

Use of information provided

How do you use my information?

Information on the Newcastle Knights Privacy Policy can be found here

Game day

Can I park at McDonald Jones Stadium?

Parking at the stadium is sold on a seasonal basis. Limited mobility parking is also available to purchase. To register your interest for seasonal parking, please contact McDonald Jones Stadium via email info@mcdonaldjonesstadium.com or via phone 02 4903 3800

What if I have a question on match day?

The Knights Membership team is always present on match days at the Membership Marquee or Member Service Office located outside the western entrance to McDonald Jones Stadium. 

How do I update my details?

Simply log in to your MyKnights account and selected ‘Edit my details’ or contact the Membership Team.

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