What is the Newcastle Knights COVID-19 Peace of Mind Guarantee?
The Club is committed to providing members with a COVID-19 Peace of Mind Guarantee. Our Peace of mind guarantee states that a refund will be granted to any member whose membership entitlements are affected by a COVID-19 related impact to the 2021 season.
Applicable refund amounts for full season ticketed members will be calculated as a prorated amount of the individual’s membership fee (1 game = 1/12 of total membership fee, 2 games = 2/12, etc). Refund amounts will vary based on membership category and price type and refunds will be applied on a per membership basis. Partial ticketed members will receive a refund based on the unused portion of their membership (e.g. a 3 game member with 1 game remaining will receive a refund for one game or 1/3 of their membership fee).
I am a ticketed member. What happens to my membership for relocated games?
Ticketed members whose entitlements have been impacted by the relocation of the competition will receive a refund for affected games in line with our Covid-19 Peace of Mind Guarantee. Applicable refund amounts will be calculated as a prorated amount of your membership fee. Refund amounts will vary based on membership category and price type and refunds will be applied on a per membership basis.
Refunds will be issued to the credit card used to pay for the membership. Members with outdated credit card details or who paid for their membership via another payment method will be contacted to provide further information.
When will I receive my refund?
Refund amounts will be finalised and processed at the end of the season once the full impact of the relocation is known eg. if the refund is for 2 or 3 games. Once processed, refunds typically take 5-7 business days to appear in the nominated account.
My membership was partially or wholly paid for by 2020 membership credit. How does my refund work?
Refunds will apply to amounts paid towards your 2021 membership via credit card, EFTPOS, cash, direct deposit, cheque or money order and does not apply to non-refundable rolling 2020 membership credit. 2020 Membership credit is non transferrable.
I am paying my 2021 membership via instalments, how does my refund work?
For members paying via instalments, the final instalment for all 2021 Payment Plans will go ahead as scheduled on 3 August 2021. Refunds will then be issued at the end of the season in line with all other refunds.