12, 057 Members in 2017

FAQs

Will my Membership automatically roll over from last season?

For all Members who paid either monthly or annually using a Visa or MasterCard in 2016, 2017 Memberships will rollover on October 3, 2016. Should you wish to change your instalment plan from annually to monthly, please contact us on 1300 465 644. If you wish to opt out of your rollover for season 2017, please contact the Membership team in writing at either PO BOX 152, Wickham, NSW 2293 or via email at membership@newcastleknights.com.au.

How does the Defenders Auto-Renewing payment plan work?

Members who purchase their Membership with a VISA or MasterCard credit or debit card will be enrolled in our ‘Defenders’ Auto-Renewing Payment Plan. See more details about this HERE

Am I a new or renewing Member?

Any person who purchased a Membership for the 2016 season and is purchasing again in 2017 is considered to be a renewing Member. Anyone who was not a Member in 2016 but purchases for the 2017 season is considered to be a NEW Member.

Why has my Membership package changed on my renewal?

  • Any juniors who are now 16 or over will be classed as a concession. This will also effect any Family Memberships they were linked to.
  • The General Admission Club Membership is now known as the Steel Unreserved Membership
  • The Junior Club Membership is now known as the 'Hughesy's Heroes' Membership

How do I upgrade or change my Membership package?

Upgrades or changes to Membership Packages can be completed via your MyKNIGHTS account or by visiting the Knights Club Shop. Alternatively, we can be contacted on 1300 465 644.

How do I log in to my MyKNIGHTS Account?

You can log in HERE or from the home page of knightshub.com.au. Log in details will be sent to renewing Members via email and new Members in their confirmation email. Please contact the Membership team on 1300 465 644 if you have any trouble accessing your MyKNIGHTS Account.

How do I retain my 2016 seating?

Renewing Members seeking to retain their current reserved seat in 2017 must renew their Membership by 4pm on Monday, 17 October 2016.

How do I change my seat?

All renewing members, whether they wish to change their seat or not, will be contacted via email after the reserved seat deadline to advised them of the time and day/s in which they can change their seat. This will be available by logging into their MyKNIGHTS account and viewing the live maps. Should their desired seat not be available then they can either select an alternate seat or retain the current seat that they held in 2016.

How do groups sit together?

For new Members joining an existing group, seating can be selected at time of purchase via your MyKNIGHTS account.
If a group wishes to add new members to their existing group, or an existing group wishes to change seats, we would recommend calling us on 1300 465 644 or visiting the Club Shop at your seat change time to process your seat change.

Who qualifies as a family?

The family package includes: 2 Adults + 2 Juniors. Juniors must be under the age of 16 years as of the 1 March 2017.

Who qualifies as a concession?

Concession status applies only to those holders of a Centrelink Pension card, or Full Time Students aged 16 years and over. Appropriate Proof of Concession is required for entry to the Ground. Concession prices are not available to Seniors Card holders or the unemployed.

Who qualifies as a junior?

For consideration as a Junior Member, the aforementioned must be under the age of 16 as of the 1st March 2016.

Who qualifies for a Companion Card?

The Newcastle Knights recognize the Companion Card NSW Program. Companion Card holders are eligible for complimentary entry to Newcastle Knights home games, however are ineligible for Member benefits unless paying as a Member.

Will I get my Membership Pack before Christmas?

All Members who purchased their Memberships prior to 5pm November 11 will receive Member card, lanyard, bumper sticker and 30 year commemorative pin in time for Christmas. For those Members who's Memberships include game access, you will not receive your additional items via post unless you have selected these to be posted and paid the postage fee. For those Membership who's Memberships do not include game access, including the 30 year Membership, Hughesy's Heroes, Club Membership and Queensland Membership you will receive your pack in full prior to Christmas as long as this was purchased prior to the November 11 cut off.
Memberships purchased after this date will not arrive prior to December 25. Members who have chosen to collect their items, will be able to do so in the new year.

When will I receive my Membership Pack?

Memberships purchased prior to 5pm November 11 and inclusive of the postage fee will receive their Membership pack before Christmas. (All items of the 30th Year Membership, Club Membership, Hughesy's Heroes Membership and the Queensland Membership will receive their packs in full). Memberships purchased after this date will not arrive before Christmas. Membership packs can take up to 2-3 weeks from purchase date to arrive in the post.

How do I redeem my Membership items?

Membership caps, cards, lanyards and stickers will be posted to Members. Redemption vouchers and information will be included with your Membership card.

What correspondence do I receive from the Club once I sign up?

Membership purchase confirmation will be sent via email only. If we do not have your valid unique email address and you would like confirmation, please provide a valid unique email address to us or contact the Membership Team.

Members' Account ID and Password for their MyKNIGHTS account will be provided in this email.

What do I do if I am not receiving emails from the Club?

Contact the Membership Team, as you may need to update your email address or your email preferences. If you are still not receiving emails check your junk folder and contact your email provider if needed.

Prepaid parking at McDonald Jones Stadium

Prepaid Parking at McDonald Jones Stadium (including Mobility Parking) may be purchased on a casual basis at any Ticketmaster Outlet, the McDonald Jones Stadium Box Office or via Ticketmaster.com. Seasonal parking passes are also available through Ticketmaster.

Getting to McDonald Jones Stadium

Visit hunterstadium.com.au for up to date travel information

  • BUS The nearest bus stop is at Young and Turton Road, New Lambton. The following buses stop within 1km of the stadium. For more information on bus travel and routes, please visit NSW Transport.
  • TRAIN The nearest train station to Hunter Stadium is Broadmeadow Station, approximately 1.5km away. Regular trains are available from Sydney and stop at stations including Central, Strathfield, Hornsby, Gosford, Wyong, Morisset and Cardiff on route to Broadmeadow. For a full list of stations and timetables visit CityRail.

What if I have a question on match day?

Visit the Membership team at the Member Service Office located outside the Western Entrance to McDonald Jones Stadium. The office opens half an hour before gates and closes shortly after NRL kick off.

Lost/stolen Membership cards

Members requiring a new Membership Card should contact the Club and are advised a $5 replacement fee is applied. Members should bring their Member Card to all games to gain access through the turnstile.

If you have lost your card, you also have the ability to forward a ticket to your email address for each game, and print your temporary ticket from home.

I can’t make it to a game; can I transfer my ticket to a friend?

All Knights Memberships are transferable. If you would prefer not to give your friend your member card, you can log into your MyKNIGHTS online account and forward them your ticket for a particular game. They will receive this ticket via email which they simply use to scan through the gate.

Customer care

The Newcastle Knights recognise the importance of good customer care and will ensure that they have the staff and the mechanisms in place to provide this to all Members and supporters.

Members and supporters may contact the Club between 9am and 5pm, Monday to Friday to register concerns or issues. The Club will endeavour to respond to any issue within 72 hours.

Issues raised by telephone should be through the Membership Team on 1300 GO KNIGHTS (1300 465 644).

Letters and emails to the Club will be answered within 5 working days of receipt.

Member and supporter conduct

The Newcastle Knights want all Members and supporters to be part of the passion at McDonald Jones Stadium in a safe, secure and enjoyable environment. The Club is therefore committed to preventing Members and supporters from behaving in a manner likely to jeopardise the safety or enjoyment of others.

The Club will not tolerate any harassment or other discriminatory behaviour, whether physical or verbal, towards Members, supporters, Club employees or anyone else working or attending Match Day at McDonald Jones Stadium.

The Club may restrict Match attendance at McDonald Jones Stadium on any Member or supporter who behaves in a manner which jeopardises the safety or enjoyment of other patrons or themselves.

Any use of the Club's web or social media sites which is abusive, obscene, defamatory, harassing or which contains any nudity, pornography or any other unwelcome content or which is otherwise in breach of the relevant terms and conditions of the site in question may allow the Club (should it deem such action appropriate in the circumstances) to restrict the offending supporter from access to Matches and/or other Club events held at McDonald Jones Stadium for such period as the Club shall see fit.

Cancellation and refund policy

Membership applications will be processed as received and cannot be withdrawn once processed. The contents of the Membership brochure and accompanying forms were correct at the time of printing and the Club, under no circumstances, takes responsibility for any omissions, errors or changes that may occur.

Any request for a refund, either whole or partially, should be made in writing in the form of statutory declaration to the Newcastle Knights Membership Team and will be assessed by the Newcastle Knights. Granting of refunds in full or partially is wholly at the discretion of the Newcastle Knights. All requests are to be made in writing to the ‘Membership Manager’ PO Box 152, WICKHAM NSW 2293. Cancellation fees may apply.

    Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

      How do I update my details?

      Simply log in to your MyKNIGHTS account and selected ‘Edit my details’ or contact the Membership team

      Sponsorship and commercial opportunities

      The Newcastle Knights provides a unique partnership environment attracting many top brands. A varied and exciting range of sponsorship, promotional and advertising opportunities are available tailor-made to specific company or brand objectives. For further detail of the benefits and opportunities available, please contact the Sponsorship Sales Team on 02 4028 9100.

      Knights Membership Team contact details

      EMAIL: membership@newcastleknights.com.au

      WEB: knightshub.com.au
      PHONE: 1300 465 644
      MAIL: PO Box 152, WICKHAM NSW 2293
      IN PERSON: Knights Club Shop, 294 Turton Road, NEW LAMBTON NSW 230