Frequently Asked Questions

Will my Membership automatically roll over from last season?

For all Members who paid either monthly or annually using a VISA or MasterCard in 2017, 2018 Memberships will rollover on October 3, 2017. Should you wish to change your instalment plan from annually to monthly, please contact us on 1300 465 644. If you wish to opt out of your rollover for season 2018, please contact the Membership team via email at membership@newcastleknights.com.au, or via phone on 1300 465 644.


How does the Defenders Auto-Renewing Payment Plan work?

Members who purchase their Membership with a VISA or MasterCard credit or debit card will be enrolled in our ‘Defenders’ Auto-Renewing Payment Plan. See more details about this HERE

Why has my Membership package changed on my renewal?

  • Any juniors who are 16 or older as of March 1, 2018 will be classed as a concession. Please note that this will also affect any Family Memberships they were linked to.
  • The Club Membership is now known as the NK Club Premium.
  • The 30th Year Membership is now known as the NK Club Standard.
  • The Armoury Club Membership is now offered as an add-on to any full season 2018 Membership.

How do I upgrade or change my Membership package?

Upgrades or changes to Membership Packages can be completed via your MyKNIGHTS account, by visiting the Knights Club Shop, by calling us on 1300 465 644, or by emailing membership@newcastleknights.com.au.

How do I log in to my MyKNIGHTS Account?

You can log in HERE or from the home page of knightshub.com.au.

Log in details will be sent to renewing Members on their 2018 renewal form. Please contact the Membership team on 1300 465 644 if you have any trouble accessing your MyKNIGHTS account.

How do I retain my 2017 seating?

Renewing Members seeking to retain their current reserved seat in 2018 must renew their Membership by 4pm on Tuesday October 24, 2017.

How do I change my seat?

All renewing Members, whether they wish to change their seat or not, will be contacted via email after the reserved seat deadline to advise them of the time and day/s in which they can change their seat. This will be available by logging into their MyKNIGHTS account and viewing the live maps. Should their desired seat not be available, they can either select an alternate seat or retain the current seat they held in 2017.

How do groups sit together?

For new Members joining an existing group, seating can be selected at time of purchase via your MyKNIGHTS account.
If a group wishes to add new Members to their existing group, we would recommend calling us on 1300 465 644 or visiting the Club Shop.

Who qualifies as a family?

The family package includes: 2 Adults + 2 Juniors. Juniors must be under the age of 16 years as of March 1, 2018.

Who qualifies as a concession?

Concession status applies only to those holders of a Centrelink Pension Card, or full time students aged 16 years and over. Appropriate proof of concession is required for entry to the ground. Concession prices are not available to Senior Card holders or the unemployed.

Who qualifies as a junior?

For consideration as a junior Member, the aforementioned must be under the age of 16 as of March 1, 2018.

Who qualifies for a Companion Card?

The Newcastle Knights recognise the Companion Card NSW Program. Companion Card holders are eligible for complimentary entry to Newcastle Knights' home games, however are ineligible for Member benefits unless paying as a Member.

When will I receive my Membership pack?

Member packs will begin to reach households in late November. Membership packs can take up to 2-3 weeks from the time of purchase to arrive in the post.

Will I get my Membership pack before Christmas?

For seasonal ticketed and partial Members: Members who purchase prior to 5pm November 10, 2017 will receive their Member card, lanyard and stickers in time for Christmas but will not receive the additional items via post unless the postage fee has been paid. Please note that Members who do not pay for postage will receive a redemption voucher to collect their items. Dates and times for collections are TBA.

For Country, Sydney, Queensland, NK Club, and Hughesy’s Heroes Members: Members will receive their pack in full prior to Christmas as long as this was purchased prior to the 5pm November 10 cut-off.

How do I redeem my Membership items?

Membership cards, lanyards and stickers will be posted to Members. Redemption vouchers and information on when the remaining Membership items can be collected, will be communicated at a later date.

What correspondence do I receive from the Club once I sign up?

Membership purchase confirmation will be sent via email only. If we do not have your valid, unique email address and you would like confirmation, please provide a valid unique email address to us or contact the Membership Team.

Members' Account ID and Password for their MyKNIGHTS account will be provided in this email.

What do I do if I am not receiving emails from the Club?

Contact the Membership Team, as you may need to update your email address or your email preferences. If you are still not receiving emails, check your junk folder and contact your email provider if needed.

Prepaid parking at McDonald Jones Stadium

Parking will go on sale for the 2018 Newcastle Knights season in early 2018. To register your interest for seasonal parking, please contact McDonald Jones Stadium via email info@mcdonaldjonesstadium.com or via phone 4903 3800

Getting to McDonald Jones Stadium

Visit hunterstadium.com.au for up to date travel information

  • BUS The nearest bus stop is at Young and Turton road, New Lambton. The following buses stop within 1km of the stadium. For more information on bus travel and routes, please visit NSW Transport.
  • TRAIN The nearest train station to McDonald Jones Stadium is Broadmeadow Station, approximately 1.5km away. Regular trains are available from Sydney and stop at stations including Central, Strathfield, Hornsby, Gosford, Wyong, Morisset and Cardiff on route to Broadmeadow. For a full list of stations and timetables visit CityRail.

What if I have a question on match day?

Visit the Membership Team at the Member Service Office located outside the western entrance to McDonald Jones Stadium. The office opens half an hour before gates and closes shortly after NRL kick off.

Lost/stolen Membership cards

Members requiring a new Membership card should contact the Club and are advised a $5 replacement fee is applied. Members should bring their Member card to all games to gain access through the turnstile.

If you have lost your card, you also have the ability to forward a ticket to your email address for each game, and print your temporary ticket from home.

I can’t make it to a game; can I transfer my ticket to a friend?

All Knights Memberships are transferable. If you would prefer not to give your friend your Member card, you can log into your MyKNIGHTS Account and forward them your ticket for a particular game. They will receive this ticket via email which they simply use to scan through the gate.

How do I update my details?

Simply log in to your MyKNIGHTS account and selected ‘Edit my details’ or contact the Membership Team.

Sponsorship and commercial opportunities

The Newcastle Knights provides a unique partnership environment attracting many top brands. A varied and exciting range of sponsorship, promotional and advertising opportunities are available tailor-made to specific company or brand objectives. For further detail of the benefits and opportunities available, please contact the Sponsorship Sales Team on 02 4028 9100.

Cancellation and refund policy

Membership applications will be processed as received and cannot be withdrawn once processed. The contents of the Membership booklet and accompanying forms were correct at the time of printing and the Club, under no circumstances, takes responsibility for any omissions, errors or changes that may occur.

Any request for a refund, either whole or partially, should be made in writing in the form of statutory declaration to the Newcastle Knights Membership Team and will be assessed by the Newcastle Knights. Granting of refunds in full or partially is wholly at the discretion of the Newcastle Knights. All requests are to be made in writing to the ‘Membership Manager’ PO Box 152, WICKHAM NSW 2293. Cancellation fees may apply.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

Knights Membership Team contact details

EMAIL: membership@newcastleknights.com.au

WEB: knightshub.com.au
PHONE: 1300 465 644
MAIL: PO Box 152, WICKHAM NSW 2293
IN PERSON: Knights Club Shop, 294 Turton Road, NEW LAMBTON NSW 230

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