FAQs

Frequently asked questions relating to COVID-19 Impacted Membership options

 

Please direct any questions that are not covered below to our friendly membership team via email membership@newcastleknights.com.au or phone 1300 465 644.

General

What options do I have as a 2020 Newcastle Knights Ticketed Member?

Ticketed members whose membership entitlements have been impacted by the COVID-19 pandemic have the opportunity to select one of the following options for their 2020 membership:

Pledge: Pledge their full 2020 Membership fee to support the club and receive a host of exclusive benefits.

Commit: Commit to 2021 Membership and receive a credit towards their 2021 Membership Fee*

Refund: Receive a refund of their 2020 Membership fees*

*Fees Apply

What defines a ticketed member?

Ticketed members are members who have access to at least one home or away game in the 2020 season as part of their membership. The following memberships are considered Ticketed Memberships:

Full Season Membership: Platinum, Gold, Silver, Bronze, General Admission
6 Game Membership: Silver, General Admission
3 Game Membership: Gold, Silver, Bronze, General Admission
General Admission Flexi 12 Membership
Sydney Membership
Queensland Membership
South Coast Membership

I am a non-ticketed member – do these options apply to me?

Unfortunately, the opportunity to pledge, commit to 2021, or seek a refund are not available to non-ticketed members. Membership entitlements for non-ticketed memberships are not impacted by the COVID-19 pandemic. Non Ticketed Memberships include: Club 88 Membership, Knights Little Legend Membership, Baby Membership, Red Membership and Junior Knights Club Membership.

How long do I have to make my choice?

Ticketed members have until 23rd June 2020 to pledge their membership. All other membership options will be available until 31st July 2020. Members who choose to commit before 23rd June will be considered for attendance at reduced capacity games in July subject to availability. Members who commit after 23rd June will not be provided the opportunity to attend matches until August. If a member fails to make a selection by 31st July 2020, then it will be deemed that the member has selected to commit to 2021 membership and will receive the benefit outlined below in the Commit section.

How can I notify the Club of my choice?

Ticketed members will be able to notify the club of their choice via the following methods:

Online: Knights Hub Survey
Email: membership@newcastleknights.com.au
Mail: PO Box 152, Wickham NSW 2293 Attn: Membership
Phone: 1300 465 644 Monday to Thursday 9:00am to 5:00pm

Will my choice impact my ability to renew my membership in 2021?

No, renewal processes will remain the same as in previous years. Members will have the right to renew their same seat during a designated same seat renewal period.

Can I change my mind after making my choice?

All selections are final upon submission of response and change of mind will not be accepted.

Can I choose a different option for each member on my account?

Members grouped together under a single Account ID (eg. Family Memberships) must choose one option to apply to all members listed on the account.

What will happen if I don’t make a selection?

If a member fails to make a selection by 31st July 2020, then it will be deemed that the member has selected to commit to 2021 membership and will receive the benefit outlined below in the Commit section.

What do I get for pledging my membership?

Members who choose to pledge will receive the following benefits:

• Priority access to eligible games during the 2020 Telstra Premiership season that permit crowds
• A commemorative t-shirt recognising support for the Club.
• Invitation to a special event to be held during the 2021 pre-season
• 20% off their 2021 Membership Fee
• 20% Off Merchandise Voucher, redeemable at the Knights Club Shop online only.

Can I choose the amount of my membership fee that I pledge?

At this time, we are asking members to pledge their full 2020 membership fee.

I am paying my 2020 membership via instalments, what happens if I choose to pledge?

Payment Plan members electing to pledge their membership must agree to resume their payment plan to complete the remaining 4 payments. Please note the new schedule for payment plan members below:

Remaining Payment 1 of 4: 25 June 2020
Remaining Payment 2 of 4: 25 July 2020
Remaining Payment 3 of 4: 25 August 2020
Remaining Payment 4 of 4: 25 September 2020

I am not in a position to pledge, what can I do?

We understand that not everyone will be in a position to pledge their membership, which is why we also have our Commit or Refund options available. Please see below for more information.

What sizes are available in the UKNIGHTED T-shirt?

Please refer to the unisex sizing chart below. Half chest measurements run seam to seam across the front of the shirts. All measurements are in centimetres (cm). Size exchanges cannot be guaranteed.

 

If I pledge, will I get to attend games if crowds can return this season?

Should crowd attendance resume, members choosing to pledge will be given first opportunity to access games in line with government regulations.

In the event spectators are permitted to attend matches later in the 2020 Telstra Premiership Season, attendance will be offered to members in the following order:

a. First to Members who have chosen to pledge
b. Second to Members who have chosen to commit to 2021
c. Members who received a refund, will not be eligible for attendance and will need to purchase tickets on a game by game basis subject to availability.

Attendance will be subject to government regulation and advice concerning maximum capacity.

I am paying my 2020 membership via instalments, what happens if I choose to commit?

If you choose to commit to 2021 membership and receive a credit as a payment plan member, your credit amount will be calculated based on the money you have paid to date. You will not be required to make any further payments for your 2020 membership.

Why will fees be deducted from my credit amount?

Fees will be applied to cover the cost of your 2020 membership pack and for matches played in front of crowds. Your membership pack will be covered by a $15 administration fee and applicable match fees will be calculated as a pro-rated amount of your membership fee. Match fees will vary based on your membership category and price type.

Can I use my credit for anything else eg. Club merchandise or membership beyond 2021?

Membership credit is only applicable to 2021 Membership. Credit is non transferable and cannot be redeemed for merchandise or cash.

When will I know my credit amount?

Credit amounts will be calculated at the conclusion of the 2020 Telstra Premiership Season and will take into account the fees outlined above.

If I commit, will I get to attend games if crowds can return this season?

Should crowd attendance resume, access for members choosing to commit will be considered after members who chose to pledge and will be subject to maximum capacity allowances.

In the event spectators are permitted to attend matches later in the 2020 Telstra Premiership Season, attendance will be offered to members in the following order:

a. First to Members who have chosen to pledge
b. Second to Members who have chosen to commit to 2021
c. Members who received a refund, will not be eligible for attendance and will need to purchase tickets on a game by game basis subject to availability.

Attendance will be subject to government regulation and advice concerning maximum capacity.

How long will it take to receive my refund?

Please allow up to 28 days from the date of request for your refund to appear in your nominated account.

Why will I be charged fees?

Fees will be applied to cover the cost of your 2020 membership pack and for matches played in front of crowds. Your membership pack will be covered by a $15 administration fee and applicable match fees will be calculated as a pro-rated amount of your membership fee. Match fees will vary based on your membership category and price type.

What if my credit card details need to be updated?

Please contact the Membership Team on 1300 465 644 to provide updated credit card details. We do not recommend sending credit card information via email. If the information provided with your refund request does not match our system, a member of the team will be in contact to confirm your details. Refunds will not be processed until they can be matched or confirmed.

I paid my membership in cash, cheque, or payment method other than credit card. How do I receive my refund?

Once you have lodged your request for refund, a member of the team will be in contact to discuss the refund process for non-credit card payments. Due to reduced staffing levels, please allow 14 days to be contacted.

If I choose a refund, will I get to attend games if crowds can return this season?

Members who receive a refund will not be eligible for attendance and will need to purchase tickets on a game by game basis subject to availability.

In the event spectators are permitted to attend matches later in the 2020 Telstra Premiership Season, attendance will be offered to members in the following order:

a. First to Members who have chosen to pledge
b. Second to Members who have chosen to commit to 2021
c. Members who received a refund, will not be eligible for attendance and will need to purchase tickets on a game by game basis subject to availability.

Attendance will be subject to government regulation and advice concerning maximum capacity.

If I choose a refund, will I still receive communications from the Club?

Yes, however all other benefits, including Member discounts, will cease.

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