FAQs

GOT A QUESTION ABOUT YOUR HOSPITALITY PACKAGES?

View our frequently asked questions below. If you cannot find an answer to your question, please contact us here.

General Information

Who can I contact if i need assistance?

Please contact a member of our Corporate Sales team to discuss.
Emily Tully, Account Executive – 0412 399 540
Chad Griffith, General Manager of Sales and Client Services – 0459 710 038

Ticketing

How do i collect my tickets?

For seasonal members, all tickets will be sent electronically before the commencement of the season. Casual ticketing will be sent by COB Friday prior to the game. These can be printed or scanned from a smart phone on game day.

Can I purchase single game Hospitality tickets?

Yes- tickets can be purchased for all facilities for each of our home game (unless sold out prior), There is no minimum or maximum number of tickets to be purchased.

Can I transfer my tickets to someone else?

Yes- tickets may be transferred to other guests. It is your responsibility to provide them with game day information including dress regulations as well as the tickets prior to the game.

What happens if I lose or misplace my tickets?

Please contact a member of our Corporate team to discuss.
Emily Tully, Account Executive – 0412 399 540

Can I purchase tickets as a gift?

Yes- tickets to any round can be purchased and transferred as a gift (unless sold out prior). Please contact a member of the Corporate Sales team to arrange.

Game Day Information- McDonald Jones Stadium

What time do facilities open?

All Hospitality facilities are located on Level 2 of the Western and Eastern Grandstands.
Each facility opens 2.5 hours prior to kick off of our NRL game (This may vary for Friday 6pm games).
Food and beverage service commences 2 hours prior to kick off of our NRL game (This may vary for our Friday 6pm games).

Which gate do I use to enter the stadium?

Western Grandstand – Waratah Lounge, Captain’s Lounge, Western Corporate Suites, Sportsman’s Lounge, Sportsman’s overflow (Lambton Room)

All ticket holders must enter through the main gate entrance off Turton road and make their way to their facility in the Western grandstand. Upon entry a host will welcome you, check your tickets and make you aware of the arrangements for the match.

Eastern Grandstand- Triple M Lounge, Club Lounge (Premiership Lounge), Eastern Corporate Suites.

All Eastern Grandstand ticket holders must enter through the Southern gate entrance, alongside the Hockey fields, and make their way to their facility. Upon entry a host will welcome you, check your tickets and make you aware of the arrangements for the match.

What is the dress code for Level 2 Hospitality?

The dress code for all Hospitality ares is business casual. This stipulates collared shirts, polo dress shirts, smart jeans and tailored dress shorts. Supporter apparel is also permitted.
Brief shorts, board shorts, singlets, caps, thongs, offensive slogans and untidy dress will not be permitted.
Failure to adhere to the strict dress code will result in refused entry into your facility.

Am I able to bring my children?

Yes- however, all children require a Hospitality ticket and must be under adult supervision at all times.

What happens if it rains?

All Level 2 Hospitality facilities offer an indoor and outdoor under cover view experience.
Open Air Boxes located on Level 1 in the Western Concourse are exposed to all weather conditions.

When do I receive information about game day?

Game day information for each round will be emailed to the key contact on the Tuesday prior to the game. This will include key match timings, food and beverage service start times and dress code.
Should you not receive this information, please contact a member of our Corporate Sales team.

How do I advise special dietary requirements for catering?

Please contact a member of our Corporate Sales team prior to the Tuesday of game week.
Emily Tully, Account Executive – 0412 399 540

Can I hold a private function or event in a facility on game day?

Yes, our facilities cater to small and large events and offer cost effective packages to suit your style and budget.
Please contact a member of our Corporate Sales team to discuss.
Emily Tully, Account Executive – 0412 399 540

Facility Details

Waratah Lounge

The Waratah Lounge is located on Level 2 of the Western Grandstand, towards the northern end.

Please note we will require you to quote your business name or the business you received your tickets from upon arrival.

Each ticketed attendee will enjoy food and beverage service, which will commence 2 hours prior to kick off.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance

Captains Lounge

The Captain’s Lounge is located on Level 2 of the Western Grandstand, from the middle of the half way line.

The entry to the facility is to the south of the lounge where our friendly door hosts will greet you, check your ticket and lanyard and guide you to your allocated table.

Please note we will require you to quote your business name or the business you received your tickets from upon arrival.

Each ticketed attendee will enjoy food and beverage service, which will commence 2 hours prior to kick off.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

Western Corporate Suites

The entry to Western Corporate Suites 3 to 11 is located on the northern end of level 2 whilst suite 12 to 21 are located at the southern end.

Please note if your suites host is not present upon your arrival you are more than welcome to purchase food or beverage from level one before service commences.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

Sportsman’s Lounge

The Sportsman’s Lounge is located on Level 2 of the Western Grandstand.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

Club Lounge

The Club Lounge is located on Level 2 of the Western Grandstand.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

Open Air Boxes

The Open Air Boxes are located on Level 1 of the Western Grandstand.

Each box is separated by barriers and each barrier will have the box number clearly marked.

Please flag the attendant if you require additional beverages in your esky.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

88 Lounge

The 88 Lounge is located on Level 2 of the Eastern Grandstand.

The room starts from the 40-meter line extending to the southern try line. Entry to this facility is via the southern stairwell or lift on Level 1.

Guests must quote their business name or the business they received their tickets from upon arrival to be seated correctly.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

Eastern Corporate Suites

The Eastern Corporate Suites are located on Level 2 of the Eastern Grandstand.

Please note if your suites host is not present upon your arrival you are more than welcome to purchase food or beverage from level one before service commences.

Each ticketed attendee will enjoy food and beverage service, which will commence on arrival.

A range of beer, red and white wine, soft drinks and water will be served.

RSA restrictions will be monitored and adhered to as per the venue liquor licencing in NSW.

The caterer will perform under an approved COVID 19 Safety Plan, whereby the service of food and beverages will be individually served to ensure compliance.

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