FAQs

GOT A QUESTION ABOUT YOUR HOSPITALITY PACKAGES?

View our frequently asked questions below. If you cannot find an answer to your question, please contact us here.

Ticketing

How do i collect my tickets

Seasonal tickets will be delivered prior to the beginning of the season. For casual tickets; once payment is made, these can be collected at either the Knights office located at 32 Industrial Drive, Mayfield, or on game day from the Knights Service Office located at the entrance to the Western Grandstand, located on Turton Road.
In turn, we are able to post your tickets if purchased within one week prior to the game to ensure they arrive.

Can i purchase single game Hospitality tickets?

Yes- tickets can be purchased for all facilities for each of our home game (unless sold out prior), There is no minimum or maximum number of tickets to be purchased.

Can I transfer my tickets to someone else?

Yes- tickets may be transferred to other guests. It is your responsibility to provide them with game day information including dress regulations as well as the tickets prior to the game.

What happens if i lose or misplace my tickets?

Please contact a member of our Corporate Sales team to discuss.
Patrick Calabria, Corporate Sales Manager – 0424 693 469
Samantha Morris, Corporate Sales Administrator – 4028 9110

Can i purchase tickets as a gift?

Yes- tickets to any round can be purchased and transferred as a gift (unless sold out prior). Please contact a member of the Corporate Sales team to arrange.

Game Day Information- McDonald Jones Stadium

What time do facilities open?

All Hospitality facilities are located on Level 2 of the Western and Eastern Grandstands.
Each facility opens 2.5 hours prior to kick off of our NRL game (This may vary for Friday 6pm games).
Food and beverage service commences 2 hours prior to kick of of our NRL game (This may vary for our Friday 6pm games).

What is the dress code for Level 2 Hospitality?

The dress code for all Hospitality ares is business casual This stipulated collared shirts, polo dress shirts, smart jeans and tailored dress shorts. Supporter apparel is also permitted.
Brief shorts, board shorts, singlets, caps, thongs, offensive slogans and untidy dress will not be permitted.
Failure to adhere to the strict dress code will result in refused entry into your facility.

Am i able to bring my children?

Yes- however, all children require a Hospitality ticket and must be under adult supervision at all times.

What happens if it rains?

All Level 2 Hospitality facilities offer an indoor and outdoor under cover view experience.
Open Air Boxes located on Level 1 in the Western Concourse are exposed to all weather conditions.

When do i receive information about game day?

Game day information for each round will be emailed to the key contact on the Tuesday prior to the game. This will include key match timings, food and beverage service start times and dress code.
Should you not receive this information, please contact a member of our Corporate Sales team.

How do i advise special dietary requirements for catering?

Please contact a member of our Corporate Sales team prior to the Tuesday of game week.
Patrick Calabria, Corporate Sales Manager: 0424 693 469
Samantha Morris, Corporate Sales Administrator: 4028 9110

Can i hold a private function or event in a facility on game day?

Yes, our facilities cater to small and large events and offer cost effective packages to suit your style and budget.
Please contact a member of our Corporate Sales team to discuss.
Patrick Calabria, Corporate Sales Manager: 0424 693 469
Samantha Morris, Corporate Sales Administrator: 4028 9110

General Information

Who can i contact if i need assistance?

Please contact a member of our Corporate Sales team to discuss.
Patrick Calabria, Corporate Sales Manager: 0424 693 469
Samantha Morris, Corporate Sales Administrator: 4028 9110

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