Terms & conditions

McDonald Jones Stadium is a family-friendly venue, and the Club will not tolerate any behaviour that threatens to compromise anyone’s enjoyment or feeling of safety. While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with opposition fans, staff, agents or NRL or other event staff) will not be tolerated. Members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. The club will not tolerate any form of this behaviour towards staff, agents or NRL or other event staff whether that be verbal or written prior, during and after match days. Members who breach the behaviour code of conduct may face penalties including cancellation of membership without refund. The Club endorses the NRL’s stance on vilification and has a zero-tolerance for members or supporters who abuse the opposition, opposition supporters, or umpires on grounds of race, religion, gender or sexuality.

To be eligible for a Junior Membership, you must be under the age of 16 as at the 1st March 2021. Date of birth must be provided when purchasing a junior membership. Children under the age of 4 can be admitted to McDonald Jones Stadium free of charge. An individual name and date of birth must be provided for each junior membership.

To be eligible for a Junior Membership, you must be under the age of 19 as at the 1st March 2021. Date of birth must be provided when purchasing a youth membership.

Concession status applies only to those holders of a Centrelink Pension card or to full time students aged 16 and over. Date of birth must be provided when purchasing a concession membership. Appropriate proof of concession is required for entry into the ground. Concession prices are not valid to Senior Card holders or the unemployed.

Members holding a Companion Card may apply for the issue of a second seat at no extra charge to accommodate their companion. The Companion Card must be sighted before the extra ticket can be issued and will be issued in the name of the card holder unless otherwise agreed with the Club. The companion card issued to the member does not attract any member rights, entitlements or benefits. The member is responsible for the conduct of their companion and will ensure that that their conduct is in accordance with the Newcastle Knights Code of Conduct policy.

Family Memberships consists of 2 adults and 2 juniors (under 16 as at 1st March 2020). An individual name and date of birth must be provided for each junior membership.

Reserved seat holders will be advised of a renewal period each year and a cut-off date for renewal of their existing seat. Any seats not renewed by this cut-off date will be available for 2020 renewing members/2021 new member to purchase or to change their seat location. Cut-off dates are strictly adhered to. The cut off date for 2021 same seat renewal is 5pm, 9 November 2020.

The classification of a home game is the 12 games categorized as Newcastle Knights home games as set out in the 2021 NRL Draw. Any additional games, events or NRL Final Series games held at McDonald Jones Stadium are not included in your membership.

If for any reason a Member cannot attend a Newcastle Knights home game, they can provide their entry pass to a friend or relative to use.

The ability to transfer a membership to someone else is subject to the membership classification (e.g. Adult, Concession, Junior). A fee can be paid to upgrade the membership classification for a one off game (eg. Junior Ticket to an Adult Ticket) by visiting a Newcastle Knights Representative at the Membership Box Office located on the Western Grandstand.

Memberships cannot be traded, sold or used for advertising, promotion or other commercial purposes including competitions, without prior written consent of the Club. If a membership is found to be in breach of this condition, the Club reserves the right to immediately cancel the membership without notification or refund and the bearer of the membership will be refused admission and access to any entitlements.

Members should be aware that there is legislation in New South Wales relating to the re-sale of tickets, and breach of these laws may attract criminal penalties.

Members requiring a new membership Card should contact the Club due to loss or theft should contact the Club immediately to arrange a replacement card. A non-refundable $5 replacement fee applies per card. A new barcode will be generated once re-printed and will override any previous barcodes.

Members should bring their Member Card to all games to gain access through the turnstile. Should you forget your member card on game day, you can download a print-at-home ticket from your MyKNIGHTS account or visit the Membership Box Office on game day to redeem a temporary ticket.

Membership applications will be processed as received and cannot be withdrawn once processed. The contents of the membership brochure and accompanying forms were correct at the time of printing and the Club, under no circumstances, takes responsibility for any omissions, errors or changes that may occur.

The membership team send regular emails with updated Club information. Please ensure you have updated your details with the membership team to ensure you receive the most up to date information. You can edit your email preferences and update your contact details online at your MyKNIGHTS account. It is the responsibility of the member to keep their contact details up to date and Newcastle Knights accept no responsibility for errors deriving from outdated contact information.

Refund of membership fees is not permitted for change of mind or for changes in personal circumstances that may prevent a member from enjoying the full benefits of membership. Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided. The Newcastle Knights reserve the right to require the return of any merchandise supplied as part of a membership package as a pre-condition of providing a full or partial refund of membership fees or, in the event that the member cannot or does not return the merchandise, the Newcastle Knights deducting the cost of the merchandise from the refund amount.

Any request for a refund, either whole or partially, should be made in writing in the form of statutory declaration to the Newcastle Knights Membership Team. Granting of refunds in full or partially is wholly at the discretion of Newcastle Knights. All requests are to be made in writing to the ‘Membership Manager’ PO Box 152, WICKHAM NSW 2293. A $15 cancellation fee per membership will apply, regardless of the time at which the membership is cancelled.

If a Home Game Access membership is cancelled, the Member will also be charged for their seat at any game(s) included in the membership that were played prior to the cancellation request, regardless of whether they attended.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

Newcastle Knights are committed to providing members with a Covid-19 Peace of Mind Guarantee. Our peace of mind guarantee states that a refund will be granted to any member requesting a refund on the basis of a Covid-19 related impact to the 2021 season. Refunds will be subject to a $15 administration fee per membership to cover the cost of the membership pack and members with game access will also be charged for their seat at any game(s) included in the membership that were played prior to the cancellation request, regardless of whether they attended. Applicable match fees will be calculated as a pro-rated amount of the individual’s membership fee. Match fees will vary based on membership category and price type and fees will be applied on a per membership basis. Granting of refunds in full or partially is wholly at the discretion of Newcastle Knights.

Pledge and Commit options offered in 2020 will not be made available in 2021.

Newcastle Knights members receive a $20.00 merchandise voucher to spend at the Knights Shop as part of their 2021 Membership Pack. The voucher is included as part of the 2021 membership packaging and has a perforated edge for removal from the package. The voucher is valid for the 2021 season only and is not redeemable for cash. The voucher is valid for purchases at the Knights Club Shop located at 294 Turton Road, New Lambton NSW 2305 and the voucher must be presented at the time of purchase.  The voucher is for single use only, cannot be split over multiple transactions and is subject to a $40.00 minimum spend. Staff may request proof of identity and/or 2021 membership upon redemption of the voucher. Vouchers are to be treated like cash and cannot be replaced if lost or stolen. Members who are not reasonably able to attend the Club Shop or any Newcastle Knights Home Game to redeem their voucher may contact the Club to request a single use code to redeem their voucher via the Club Shop online.

Information on the Newcastle Knights Privacy Policy can be found HERE.

1. By signing up as a Newcastle Knights member using a valid MasterCard or Visa, you authorise the Newcastle Knights to arrange a transfer of funds from your nominated credit card at the amount applicable to your membership type for the following season and at the nominated intervals as advised in point 5.

2. Members will be given at least 14 days notice in writing of changes to the amount of their next season’s membership and to the terms of the Newcastle Knights agreement. If you do not wish your membership to roll over into the following season, you will be required to do so prior to the conclusion of the opt out period as stated on your opt out letter which you will receive via post to your address on file.

3. Monthly Payment Plans cannot be cancelled once the new season’s payments have begun.

4. Refund of membership fees is not permitted for change of mind or for changes in personal circumstances that may prevent a member from enjoying the full benefits of membership. Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided.

5. For members selecting the Annual Payment option, full payment will be debited from your nominated card from the previous season on 3 November 2020. For members opting into the monthly payment plan option, the first instalment will be debited from your nominated card from the previous season on November 3 2020. The remaining 9 instalments will be deducted on the 3rd day of each month through until August 2021. If a member renews or joins after 3 December using the monthly payment plan option, your first deduction will equal the sum of the months passed to bring you into line with the auto-renewing payment plan. The date of an individual payment deduction can be delayed to an alternate date upon request. The payment plan schedule (noted below) will then revert back to the third of each month post payment.

6. If any payments fail to transfer between institutions on the 3rd, further attempts will be made to clear the fund transfer.

7. If your debit payment is returned or dishonoured by your financial institution, an email or SMS will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable by you.

8. The Newcastle Knights may suspend your membership and restrict access to McDonald Jones Stadium if on two consecutive occasions or months your financial institution does not honour the debit payment. We will notify you via email or SMS should your auto-renewing payment arrangement be suspended or cancelled.

9. It is your responsibility to ensure that: (a) the account details you have provided are correct, including notification should the expiry date change; (b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

10. Additional 5 monthly payment plan options are provided throughout the season commencing 3 November 2020 and 3 April 2021.

11. If you believe that a withdrawal has been initiated incorrectly, please contact the membership team on 1300 465 644.

Annual Upfront Payment Plan

Payment 1 of 1: November 3 2020

Ten Month Payment Plan

Payment 1 of 10: November 3 2020
Payment 2 of 10: December 3 2020
Payment 3 of 10: January 3 2021
Payment 4 of 10: February 3 2021
Payment 5 of 10: March 3 2021
Payment 6 of 10: April 3 2021
Payment 7 of 10: May 3 2021
Payment 8 of 10: June 3 2021
Payment 9 of 10: July 3 2021
Payment 10 of 10: August 3 2021

Five Month Payment Plan 1 (Commencing November 2020)

Payment 1 of 5: November 3 2020
Payment 2 of 5: December 3 2020
Payment 3 of 5: January 3 2021
Payment 4 of 5: February 3 2021
Payment 5 of 5: March 3 2021

1. The 2021 Seat Return program will be eligible for Platinum and Gold Members only.

2. The seat must be returned at least 24 hours prior to kick off of any given game to be eligible for this promotion.

3. Once a seat has been returned, this cannot be reversed. All seat returns are final and will result in the member card for that seat being voided for that game.

3. A credit amount will be added to your 2022 account, only if your seat sells casually through Ticketmaster for that game. If your seat does not sell, no credit will be applied.

4. You will be notified mid season and post season as to the status of your seat resale credits. You may contact the club if you wish to enquire about your seat successfully selling at an individual game at any time throughout the season.

5. Credit received from this program can only be redeemed on a 2022 membership package and cannot be redeemed in cash or any other form including merchandise or additional game day tickets.

WEB: membership.newcastleknights.com.au
PHONE: 1300 465 644
MAIL: PO BOX 152, WICKHAM, NSW 2293
IN PERSON: Newcastle Knights Club Store, 294 Turton Road, NEW LAMBTON 2305

• In consideration of the Package Fee, the Club will provide to the Client its nominated Corporate Package during the Event(s).
• To reserve a Corporate Package, the Client must complete and sign a Corporate Hospitality Agreement or Booking Form and return it to the Club. Submission of a Corporate Hospitality Agreement or Booking Form to the Club will only secure the Corporate Facilities requested by the Client until the commencement of the agreed payment option, as per the Corporate Hospitality agreement or Booking Form signed off by the Club and the Client, is executed.
• If the Club receives more than one Booking Form from a prospective Client applying for the same Corporate Package, the Club reserves the right to allocate the Corporate Package to one prospective Client either:
  • on a “first in, first served” basis; or
  • otherwise at the Club’s sole discretion.
• Corporate Packages are only secured and Event Tickets and Passes dispensed to the Client upon the Client paying the Package Fee to the Club in accordance to the terms agreed to between the Club and the Client on the Corporate Hospitality Agreement or Booking Form.
• The Club reserves the right to cancel and revoke Event Tickets and Passes if the Client is not in accordance to the terms signed off on by both the Club and the Client on the Corporate Hospitality Agreement or Booking Form.
• The Corporate Package will include admission to the Stadium during the Event, the supply of a stipulated number of Tickets, food and beverages and other benefits outlined on this website.
• The Client is responsible for ensuring its guests use the Corporate Facilities for the Permitted Use only and must not re-sell, sublet or re-hire the Corporate Facilities.
• Passes remain the property of the Club.It is the responsibility of the Client to take care of the Passes.The Passes are not transferable or redeemable for cash.
• Passes must not be sold, misused for commercial use, or used for promotional purposes or marketing campaigns without the Club’s prior written permission.
• The Club does not accept any responsibility for Tickets or Passes that are lost, stolen or destroyed. Lost or stolen Tickets or Passes should be immediately reported to Stadium or Club staff.
• The Club reserves the right to charge the Client a reasonable replacement fee for replacing lost or stolen Passes.
• The Client’s guests must wear Passes supplied to the Client at all times.

• Where catering is expressly excluded in a package outlined on this website, the Client must order catering for the Event directly with Stadium Catering staff.
• The Club or Stadium reserves the right to remove any Client (and guests) from the Stadium, which is overdue on any payments to the Stadium in relation to any match day catering.

• The Stadium and Corporate Facilities are managed in accordance with the Law and the terms of the Licence.
• The Club and the Stadium reserve the absolute right to determine whether the behaviour of a Client’s guest whilst at the Stadium is contrary to any Law or the conditions of the Licence.
• Any guest who fails to observe the Law or the conditions of the Licence or who, in the Club’s or Stadium’s sole opinion, are conducting themselves in an inappropriate or anti-social manner may be removed from the Stadium without refund or appeal.

• The Club is committed to ensuring the enjoyment and safety of corporate patrons attending the Event.
• In order to achieve this, the Client is required to abide by the following conditions of the Club’s Code of Conduct:
  • The Club requests that all guests of the Client dress in a manner that is appropriate to the corporate nature of the Corporate Facilities.The Club and the Stadium reserve the right to remove any guest deemed to be inappropriately dressed.
  • the Client isresponsible for the conduct of their guests at all times whilst at the Stadium and using the Corporate Facilities.
  • the Client must ensure:
    • all activities conducted in the Corporate Facilities conform to the Permitted Use only;
    • that only the specified number of guests occupies the Corporate Facilities;
    • that strictly no alcohol is to be taken outside of the Corporate Facilities; and
    • that guests do not create any noise or disturbance, or behave in an offensive or antisocial manner in the Corporate Facilities or elsewhere in the Stadium.
  • The Club, Stadium or its staff retain the right to enter and inspect the condition of the Corporate Facilities at all times it is being occupied by the Client and its guests.
  • The Client must not alter, add to or damage the fixtures, fittings, appointments, furniture and equipment contained within the Corporate Facilities.
  • A patron must not, at any time, abuse or harass an employee of the Club or the Stadium.
  • No client, guest or visitor shall participate in illegal gambling on or near the Stadium.
  • The Stadium is a no smoking venue.
• The Club and Stadium reserve the right to refuse admission, or remove any Client, guest or visitor from the Stadium at their sole discretion.

• Corporate Facilities will open and beverage service will commence two (2) hours prior to the start of kick-off of the main Event.
• All patrons must leave the Stadium immediately when instructed by Stadium or Club staff. Drinks service will cease 15 minutes after completion of the Event and Corporate Facilities will close 30 minutes after completion of the Event.

• • the Event name and logo;
  • the Club name and logo;
  • the Team name or logo;
  • the Season name or logo;
  • the membership of the Club; or
  • the Corporate Facilities,
  • The Client must not use:for any promotional or other commercial purposes (including trade promotions) without the prior written consent of the Club. Any such use must be strictly in accordance with the Club’s written directions.

• The Package Fee will be invoiced by the Club following the Client’s submission of this Corporate Hospitality Agreement or Booking Form.
• Payment of the Package Fee in full by the Client is required as per the payment terms on the Corporate Hospitality Agreement or Booking Form. A valid tax invoice will be issued to the Client by the Club.
• For casual Bookings made less than 14 days prior to an Event the full payment is require at 3 Business Days before the Event.
• The Client will not be entitled to a refund for seats within the Corporate Facilities that are unused at the Event.
• The Client will be entitled to a refund for seats within the Corporate Facilities if the Event is rescheduled, postponed or cancelled.
• Where any part of the Package Fee payable by the Client is due and unpaid, the Club may (in addition to its other rights and remedies under this Agreement or at Law):
  • prevent access by the Client and guests to the Corporate Facilities and the Stadium; and
  • recover the balance of the Package Fee from the Client as a debt immediately due and payable.

• Up to 21 days prior to the date of the Event, the Client may cancel it’s booking and receive a 50% refund of the Package Fee from the Club.
• Bookings made less than 21 days prior to the date of the Event will receive no refund.
• Cancellation of a booking must be made via email to the Club Representative.

• If GST is imposed on any supply made by one party (Supplier) to the other party under this Agreement, the recipient of the supply (Recipient) must pay, in addition to any consideration payable under this Agreement for the supply, an additional amount for the supply calculated by multiplying the prevailing GST rate by the consideration for the relevant supply provided always that the Supplier issues a valid tax invoice to the Recipient within 7 days of the occurrence of an event that causes the GST liability of the Supplier on any taxable supply supplied to the Recipient to be attributed to a particular tax period.

• The Client warrants and represents to the Club that:
  • it will comply with all Laws in relation to this Agreement;
  • it and it’s guests will comply with all directions issued by Club and/or Stadium staff whilst visiting the Stadium and using the Corporate Facilities; and
  • by entering into this Agreement, the Client will not breach any oral, or written agreement or arrangement that it is a party to.
• The Client agrees to indemnify the Club and its Related Bodies Corporate, their officers, agents and employees from and against any liability, claim (including any third party claim), loss, liability, expense or damage whatsoever (whether foreseeable or not and whether caused by an act or omission on the part of the Club or its representatives) arising directly or indirectly as a result of, and all costs, charges or expenses incurred directly or indirectly as a result of:
  • its use of the Stadium or the Corporate Facilities (including without limitation the acts or omissions of its guests or its representatives attending the Stadium or Corporate Facilities pursuant to this Agreement);
  • any breach of this Agreement by the Client or its guests (including any warranties); or
  • any claim, proceeding, suit, demand or action brought against the Club by the Client or a third party in connection with the Client’s use of the Stadium or the Corporate Facilities.

• The Client acknowledges and agrees that it (and its guests) uses the Stadium and Corporate Facilities at its own risk and has sole responsibility for any goods, equipment, or materials brought into the Stadium by it or on its behalf.
• To the fullest extent permitted by Law, the Client (and its guests) release the Club and its Related Bodies Corporate from and against any loss, cost, claim, damage or expense incurred directly or indirectly in connection with:
  • any personal injury suffered by the Client (or its guests) whilst in attendance at the Stadium or the Corporate Facilities; and
  • the loss, or theft of the property brought into the Stadium or Corporate Facilities by the Client or its guests, agents, employees or contractors.

• The Client must fully insure itself against any risk, loss, damage or theft of property on the Stadium or Corporate Facilities arising as a result of its use of the Stadium or Corporate Facilities for the Permitted Use, including damage or loss caused to the Stadium or the Corporate Facilities including buildings, furniture, equipment and fittings.

• The Club may terminate this Agreement at any time by written notice to the Client (Termination Notice).Termination of the Agreement will be effective on and from the date for termination nominated by the Club in the Termination Notice (Termination Date).
• If the Club terminates the Agreement:
  • by reason of the Stadium or Corporate Facilities being unfit for use or for any other cause beyond the Club’s reasonable control, the Club will refund the Package Fee received for corporate hospitality services not already rendered by the Club (the Refund); and
  • save for payment of the Refund by the Club only in the above circumstances, the Client acknowledges and agrees that the Club is immediately released from all its obligations under this Agreement without any further liability to the Client on and from the Termination Date.

• The privacy of the Client’s personal information and that of its guests is important to the Club. The Club will take reasonable steps to ensure the Client’s personal information collected by the Club in connection with this Agreement remains private.Such personal information will not be shared with any third party outside of the Club or its Related Bodies Corporate, unless the Club has the Client’s written consent to do so.

• The Club may, in its sole discretion, subcontract the performance of any of its obligations under this Agreement to third parties. The Client must not assign its rights under this Agreement without the Club’s written consent.
• This Agreement constitutes the entire agreement of the parties about its subject matter and any previous agreements, understandings and negotiations on that subject matter cease to have any effect.
• All notices between the parties under this Agreement must be issued in writing. Any notices from the Client to the Club (including change of address and other details) must be immediately issued to the Club Representative in writing.
• Nothing contained or implied in this Agreement constitutes a party the partner, agent or legal representation of another party for any purpose or creates any partnership, agency or trust, and no party has any authority to bind another party in any way.
• Each release and indemnity in this Agreement is a continuing obligation, separate and independent from other obligations of each party and survives termination of this Agreement.
• To the full extent permitted by Law, all express and implied terms, conditions and warranties other than the ones set out in this Agreement are excluded.
• The Club may exercise a right, remedy or power in any way it considers appropriate.If the Club does not exercise a right, remedy or power at any time, this does not mean that it cannot exercise it later.
• No rule of construction will apply to the disadvantage of a party on the basis that it put forward this Agreement.
• This Agreement is governed by the law in force in New South Wales, Australia and each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them determining any dispute.

• In this Agreement, unless the context indicates a contrary intention:
  • headings are for convenience only and do not affect interpretation;
  • the singular includes the plural and vice versa;
  • a reference to a party to a document includes the party’s successors, permitted assigns, administrators and substitutes;
  • where a word or phrase is defined, its other grammatical forms have a corresponding meaning;
  • the word ‘include’ in any form is not a word of limitation;
  • no rules of construction apply to the disadvantage of one party on the basis that the Agreement or relevant part of the Agreement was prepared or put forward by that party;
  • a reference to a time or date in connection with the performance of an obligation by a party is a reference to the time and date in Newcastle, Australia even if the obligation is to be performed elsewhere;
  • a reference to a year is a reference to twelve consecutive calendar months; and
  • a reference to a month is a reference to a calendar month.

With alcohol being a component of corporate entertainment, the Stadium has responsibilities at Law in relation to consumption of alcohol and conduct of guests using private areas or corporate boxes at the Stadium pursuant to the conditions of the Licence.
The following sections of the Licence are supplied to assist Clients and guests in understanding the relevant conditions of the Licence and the responsibilities and accountabilities Clients assume under the Agreement for use of a Corporate Facilities.
The Corporate Facilities are well monitored by the Club and Stadium staff and the Stadium or the Club will take action if Clients and their guests do not adhere to the conditions of the Licence.

LICENCE CONDITIONS

• The licensee shall ensure that a permanent record is maintained which records the details of persons and companies that contract with the Club for hiring or use of private areas or corporate boxes.
• The licensee shall ensure that a copy of the conditions applicable to the license is supplied to any person or company that contracts with the Club for the hiring or use of private areas or corporate boxes on the premises.
• The licensee shall ensure that liquor is served and consumed responsibly in the private areas and corporate boxes.
• The licensee shall ensure that the conduct of patrons utilising the private areas and corporate boxes of the premises, including their liquor consumption, is appropriately and adequately monitored to ensure that liquor is consumed responsibly and that liquor is not supplied to or consumed by minors.
• The licensee shall prevent intoxicated patrons being served further liquor by removing the person’s access to liquor, or by other reasonable means. The licensee and Responsible Service of Alcohol (RSA) managers shall seek the assistance of the police, if necessary.
• The licensee shall ensure intoxicated patrons are removed from the premises and that patrons supplying to minors are reported to the police.
• The licensee shall ensure that the liquor service to the private and corporate areas is not provided outside of the duration of the function, occasion or event and that staff cease the supply of further liquor to any private or corporate area where further supply of liquor would be inconsistent with responsible serving and responsible drinking.
• The licensee shall implement measures to ensure that the supply of further liquor to any private or corporate area ceases where the licensee or RSA manager reasonably believes that the patrons in those areas have access to sufficient liquor for the remainder of the function, occasion or event.
• The licensee shall ensure that all persons are removed from the private and corporate areas within ninety (90) minutes of the function, occasion or event ceasing.
• The licensee shall implement reasonable and adequate measures to ensure that once the liquor service to the private and corporate areas has ceased, liquor is not removed from the premises by patrons.
• The licensee shall establish a system for providing credits or refunds in respect to the liquor purchased by persons and companies utilising the private areas or corporate boxes, but not consumed at a function, occasion or event.